Privacy Policy
Last updated: 26 June 2025
1. Who we are & how to contact us
Reload Under 16s (“we”, “us”, “our”) operates the website https://www.reloadunder16s.com.
For any privacy-related questions or requests, please contact us at: Info@reloadunder16s.com
2. What personal data we collect
- Directly from you: name, email address, phone number, and any other details you submit through forms or communications.
- Automatically: IP address, device type, browser information, and pages visited—collected via cookies and analytics tools.
3. How we use your data
- To manage event registrations and ticketing.
- To respond to enquiries and provide customer support.
- To improve website performance and user experience.
- To send important event updates or promotional messages, where you’ve consented.
- To comply with legal obligations and protect against misuse.
4. Sharing your data with third parties
We may share your data with trusted service providers, such as ticketing systems, email platforms, and website analytics tools. We never sell your data. We only disclose personal information where legally required or to safeguard our rights and users.
5. Cookies and tracking
Our site uses cookies and similar technologies to analyze traffic, remember preferences, and improve the user experience. You can choose to accept or reject cookies when visiting our site. You may also manage cookie preferences via your browser settings.
6. Data storage & transfers
Your data is stored securely within the UK or EEA. Where data is processed outside these regions, appropriate safeguards are in place to protect your information.
7. Data retention period
We retain personal data only as long as necessary for the purposes outlined above or to comply with legal requirements. Enquiry submissions are typically retained for up to 3 years. Analytics data may be kept for up to 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain types of data processing
- Request data portability
- Withdraw consent at any time for marketing messages
To exercise your rights, please contact Info@reloadunder16s.com.
9. Children
Our services are designed for under 16s but must be used with parent/guardian involvement and consent. We do not knowingly collect data from children without the consent of a parent or legal guardian. Please contact us if you believe a child has submitted data without appropriate consent.
10. Updates to this policy
This policy may be updated periodically to reflect changes in legal requirements or service offerings. We will publish updates on this page and update the “Last updated” date above.
11. Complaints
If you are dissatisfied with how we handle your data, you may file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.